Booking, Payment and Cancellation policy
Please note that by confirmation of your reservation with Ara Roa Villa and boutique Lodgings and payment of the deposit you are agreeing to the terms and conditions listed below.
Reservations:
A deposit of 50% of the total is required to secure your reservation. The balance remaining is due 14 days prior to check-in. Any additional added services during your stay are payable upon departure.
Direct credit or Visa/Master card accepted only.
A valid credit card is required to secure and confirm all bookings regardless of payment method.
If invoices are not paid in full and on time the customer will pay collection and legal fees and such fees may include additional fees or commissions to charge by debt collecting firms and actual legal costs and disbursements charged by a solicitor and own customer basis.
Guests occupying the Villa:
The number of people occupying the Villa is, under no circumstances, to exceed the number of people shown on the booking confirmation unless prior arrangements have been made directly with Ara Roa management.
No parties or functions are allowed.
No pets allowed
The guest is responsible for the Villa during his/her stay.
Ara Roa management expects the guest to take all reasonable care of the Villa and to leave it tidy after departure.
If Ara Roa management finds that the Villa has not been left in a reasonable condition, the guest will be charged by Ara Roa management for the time required for extra cleaning.
Under no circumstance is furniture at the Villa to be moved during a stay. Should this be ignored resulting in damage, the expense will be the responsibility of the guest.
Please note that any damage/loss caused to the property or furnishings during your stay could result in costs of repair (and any insurance excess) being charged directly, either fully or partly, to you the registered guest.
All costs incurred in the recovery of overdue funds including but not limited to debt recovery charges and legal fees may be added to the balance of your payment.
Cancellation Policy:
Where cancellations are received up to 30 days prior to arrival, the deposit will be refunded less $120 administration fee.
Cancellations received within the 30-day period will result in the deposit being non-refundable*. Cancellations within 14 days will result in full payment.
*Except for the peak months of December and January, where cancellations received within 30 days prior to arrival incur a 100% cancellation fee.
We highly recommend guests obtain travel insurance to cover any cancellation fees.
