Booking, Payment & Cancellation Policy
Welcome to Ara Roa Villas & Boutique Lodgings. We kindly ask you to review our booking terms carefully. By confirming a reservation and paying your deposit, you agree to the policies outlined below.
Reservations & Payments
- A 50% deposit is required to secure your reservation.
- The balance is due 14 days before check-in, except for bookings in December and January, which require full payment 30 days before arrival.
- Any additional services added during your stay (e.g. catering, spa treatments) are payable upon departure.
- We accept direct credit and Visa/Mastercard.
- A valid credit card is required to confirm all bookings, regardless of your payment method.
- Longer-term stays may have individually tailored cancellation and payment policies.
- If an invoice is not paid on time, you may be liable for collection costs and legal fees, including fees charged by debt collection agencies and solicitor disbursements on a client basis.
Cancellation Policy
We understand that plans can change. Please read our cancellation terms carefully:
- Cancellations 30+ days before arrival: Full refund minus a $120 administration fee.
- Cancellations within 30 days: Deposit becomes non-refundable*.
- Cancellations within 14 days: Full payment of the booking is due.
- *December & January bookings: Cancellations within 30 days incur a 100% cancellation fee.
We strongly recommend comprehensive travel insurance to cover any unexpected changes or cancellations.
During Your Stay
To ensure a relaxing and respectful environment for all guests:
- The number of guests must match your booking unless approved in advance by management.
- No parties, events, or functions are allowed.
- Pets are not permitted.
- Guests are expected to treat the villa with care and respect, and leave it in a clean, tidy condition upon departure.
- Additional cleaning fees may apply if the villa is left in an unreasonable state.
- Furniture must not be moved. Any damage caused will be charged to the guest.
- Please no self tanning and makeup on towels and linen.
- No high heels inside at all.
- Any damage or loss to the property, its contents, or amenities may result in a charge for repairs or replacement, including any applicable insurance excess.
- Overdue payments may incur debt collection costs and legal fees, which will be added to your account.
- All Ara Roa Properties have external security cameras.
If you have any questions regarding these terms, feel free to contact us. We’re here to help ensure your experience with Ara Roa is seamless from booking through to your stay.