Ara Roa properties and Covid19
If due to a localised lockdown, you are unable to travel to Northland and need to cancel your booking within 30 days of check-in, you may:
1. Use 100% of your accommodation total on a future booking made within 12 months, or
2. We can refund you, less a $120 administration fee.
If you would like to cancel a booking 30 – 90 days out from check-in due to COVID-19, there will be a $120 administration fee as per our standard terms and conditions.
Deposits for bookings 90 days or more from check-in are fully refundable.
If you cannot travel because you have Covid-19 or need to self-isolate due to close contact, you may reschedule your stay within 12 months. The seasonal accommodation rate for the rescheduled period applies.
A new booking must be rescheduled for the same number of nights and at the same Villa. You are not able to receive a refund.
Ara Roa Villa and Boutique Lodgings reserve the right to cancel a booking if necessary due to ongoing Covid-19 pandemic restrictions.
If you have any questions don’t hesitate to contact us.
Longer-term stays
Our villas are perfectly suited for a longer-term stay. If you would like to stay with us for an extended stay, please contact us.
